Progressive and Reliable
THE BLUE-RIBBON APPROACH
When a dispute arises between you and a consumer, You can either resolve it with a duel or a court battle or you could be progressive and use the correct process.
For Strained Customer Relations
The perfect way for selected businesses with high standards and impeccable integrity to ensure the resolution of all issues and disputes (including contractual and delivery issues and default payments) between service/goods providers and their clients and customers.
What you should know
Mediation and Arbitration
Mediation is simply a process whereby two disputing parties make use of a third, neutral party to assist them in negotiating the issues and searching for a settlement.
In simple terms, an arbitration court is a private, civil court in which the final decision is final, subject only to the revision of the Supreme Court. It can handle any dispute that does not have any bearing on status (marriage, insolvency, etc.) It sets its own rules of procedure and has its own judges, referred to as arbitrators.
The process referred to as med-arb, being the process used by CCT, is a combination of the above two. The process starts of in a mediation phase in which the opposing parties with the assistance of a mediators make earnest effort to resolve the dispute and reach a settlement. If successful, this settlement is then converted into an award. If unsuccessful, the process progresses into a full-fledged arbitration in which the arbitrator hears the case and considers all the available evidence after which an award is made.
This award is final and is not subject to appeal.
The award has the same status as a court order. It can, however, only be executed through the court process after it has been converted into a court order. This is done with a simple application.
Three sets of rules are available to be selected to serve the best interest of the parties:
The Consumer Claims Tribunal CNP (CCT) is a company not for profit with the vision of making mediation and arbitration in terms of the Arbitration Act available for day to day issues arising between consumers and service/goods providers. Until now it has been the reserve of the elite, the rich and the big companies and institutions. It has also been reserved for intricate and complex disputes with retired judges, council and specialists acting as arbitrators.
Planning Is Security
The prime aim of CCT is to provide fair and just adjudication for both parties with the least possible delay at the lowest possible cost. This implies that the weakest party necessarily needs to be protected. Measures to ensure this include the following: