Progressive and Reliable

THE BLUE-RIBBON APPROACH

When a dispute arises between you and a consumer, You can either resolve it with a duel or a court battle or you could be progressive and use the correct process.

For Strained Customer Relations

The perfect way for selected businesses with high standards and impeccable integrity to ensure the resolution of all issues and disputes (including contractual and delivery issues and default payments) between service/goods providers and their clients and customers.

What you should know

Mediation and Arbitration

Mediation is simply a process whereby two disputing parties make use of a third, neutral party to assist them in negotiating the issues and searching for a settlement.

In simple terms, an arbitration court is a private, civil court in which the final decision is final, subject only to the revision of the Supreme Court. It can handle any dispute that does not have any bearing on status (marriage, insolvency, etc.) It sets its own rules of procedure and has its own judges, referred to as arbitrators.

The process referred to as med-arb, being the process used by CCT, is a combination of the above two. The process starts of in a mediation phase in which the opposing parties with the assistance of a mediators make earnest effort to resolve the dispute and reach a settlement. If successful, this settlement is then converted into an award. If unsuccessful, the process progresses into a full-fledged arbitration in which the arbitrator hears the case and considers all the available evidence after which an award is made.

This award is final and is not subject to appeal.

The award has the same status as a court order. It can, however, only be executed through the court process after it has been converted into a court order. This is done with a simple application.

Services

CCT is in the process of launching a range of dedicated services, the first of which is our School Fess Administration Program, with the aim of supporting public schools and its parents to ensure a strict school fees payment regime within the framework of the law that is fair and reasonable

Services

School Fees Administration Program

The aim of this program is to support public schools and its parents to ensure a strict school fees payment regime within the framework of the law that is fair and reasonable. Accepting that all parties have the best interest of learners at heart, the only approach with a reasonable expectation of success, is one that incorporates discussion and negotiation but with the power to enforce payment by defaulters.

The only viable process presently that accommodates this approach is conciliation and arbitration with the consensual understanding that payroll deductions shall be employed, as legally provided for, to ensure adherence to the final resolution. And should this not be enough, the process always enjoys the support of the High Court and its instruments of execution.

Rules

Three sets of rules are available to be selected to serve the best interest of the parties:

Comprehensive Debt Compromise

Provides a model whereby debt-ridden persons are provided the opportunity to take the initiative to rehabilitate and empower themselves

Simplified Rules for small claims

Designed for small claims and making it easier, quicker and less expensive for the parties.
 

Desktop Rules for "remote claims"

These rules provide for instances where parties are resident far from each other, making it very difficult to attend proceedings in person.
 

Planning Is Security

Consumer protection

The prime aim of CCT is to provide fair and just adjudication for both parties with the least possible delay at the lowest possible cost. This implies that the weakest party necessarily needs to be protected. Measures to ensure this include the following:

Informed

The parties (especially the defendant) must know and understand that claims are subject to med-arb.

Level Playing Field

The costs involved in the process should not be prohibitive and as low as possible

Retain Legal Rights

The parties must at all times retain their rights and access to the Small Claims Court and such other remedies as provided by law.

Fair and Unbiased

The parties must receive a fair, unbiased and just hearing and the arbitrator has to support the parties herein.

Participation

The consumer must have fair opportunity to state his or her case and the arbitrator must render the necessary assistance to ensure this.

Thorough Notice

The consumer must receive due and thorough notice of the med-arb proceedings, i.e. information on what the issues are

Contact Us

We would love to answer any questions or schedule a meeting. Please feel free to call us at one of our offices on the left or send us an email using the form below.

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