Progressive and Reliable
THE BLUE-RIBBON APPROACH
When a dispute arises between you and a consumer, You can either resolve it with a duel or a court battle or you could be progressive and use the correct process.
For Strained Customer Relations
The perfect way for selected businesses with high standards and impeccable integrity to ensure the resolution of all issues and disputes (including contractual and delivery issues and default payments) between service/goods providers and their clients and customers.
What you should know
Mediation and Arbitration
Mediation is simply a process whereby two disputing parties make use of a third, neutral party to assist them in negotiating the issues and searching for a settlement.
In simple terms, an arbitration court is a private, civil court in which the final decision is final, subject only to the revision of the Supreme Court. It can handle any dispute that does not have any bearing on status (marriage, insolvency, etc.) It sets its own rules of procedure and has its own judges, referred to as arbitrators.
The process referred to as med-arb, being the process used by CCT, is a combination of the above two. The process starts of in a mediation phase in which the opposing parties with the assistance of a mediators make earnest effort to resolve the dispute and reach a settlement. If successful, this settlement is then converted into an award. If unsuccessful, the process progresses into a full-fledged arbitration in which the arbitrator hears the case and considers all the available evidence after which an award is made.
This award is final and is not subject to appeal.
The award has the same status as a court order. It can, however, only be executed through the court process after it has been converted into a court order. This is done with a simple application.
CCT is in the process of launching a range of dedicated services, the first of which is our School Fess Administration Program, with the aim of supporting public schools and its parents to ensure a strict school fees payment regime within the framework of the law that is fair and reasonable
School Fees Administration Program
The aim of this program is to support public schools and its parents to ensure a strict school fees payment regime within the framework of the law that is fair and reasonable. Accepting that all parties have the best interest of learners at heart, the only approach with a reasonable expectation of success, is one that incorporates discussion and negotiation but with the power to enforce payment by defaulters.
The only viable process presently that accommodates this approach is conciliation and arbitration with the consensual understanding that payroll deductions shall be employed, as legally provided for, to ensure adherence to the final resolution. And should this not be enough, the process always enjoys the support of the High Court and its instruments of execution.
Three sets of rules are available to be selected to serve the best interest of the parties:
Planning Is Security
The prime aim of CCT is to provide fair and just adjudication for both parties with the least possible delay at the lowest possible cost. This implies that the weakest party necessarily needs to be protected. Measures to ensure this include the following: